Returns & Exchanges
At The Melting Shack LTD, we strive for perfection in every bite, but due to the perishable nature of our food products, we can only accept returns on items that arrive damaged or incorrect. If your order isn't exactly as expected, please contact us within 24 hours of delivery to initiate a resolution.
Report the Issue
Email our support team within 24 hours of receiving your delivery, including your order number and clear photos of the damaged or incorrect items.
Verification Process
Our quality control team will review your claim and photos to ensure the product meets our criteria for a refund or replacement.
Receive Authorization
Once approved, we will provide you with a return authorization number or confirm if a physical return is unnecessary due to food safety protocols.
Resolution Delivery
We will immediately process a full refund to your original payment method or dispatch a fresh replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing